Should you experience a reason for complaint during your time at Core Element, you are encouraged to contact a member of staff in order to forward your complaint to the relevant department or persons.

Should you wish to email your complaint, you can do so by contacting us at core.element@botbevents.com

Upon receipt of a formal complaint, an investigation will be conducted by the relevant managers, which may include the review of CCTV footage and/or the collection of statements. We endeavour to provide a response within 14 working days from the date the complaint is received; however, should further evidence be required to conclude the investigation, the timeframe may be extended.

 

If you choose to publish your complaint on any public platforms, including social media, prior to it being responded to, we reserve the right to cease the investigation of the complaint, and you may not receive any response.

The Festival and its partners expect concerns to be raised through appropriate and formal channels.

 

If you decide to contact an external body regarding your complaint, such as the HSE, solicitors, the police, ect. We will only have further correspondence with the relevant external body.